We solicit additional client feedback through Net Promoter Scores® (NPS)* earning world-class scores for overall satisfaction and new client onboarding. Our approach to this widely used metric is unique because we survey 100% of our new and existing clients on a rolling basis—and our executives follow up personally on concerns.
*NPS is a well-established metric that gauges client satisfaction by comparing the percentage of very satisfied customers (called Promoters) to the percentage of very dissatisfied customers (called Detractors). NPS ranges from -100 to +100, with 70 or more being world-class.
